ARC integration

The Giraffe Cloud is integrated with both Sentinel and Immix alarm receiving centre software. We can also integrated with other alarm receiving centre software.

Overview of how the integrations work

Direct integration

In a direct integration, all communication is handled via Giraffe Cloud. You simply need to share a few simple details with the ARC.

Please see the below diagram for details:

Third party integration

In a third party integration, you connect the cameras direct to the ARC without involving Giraffe. You setup your own alerts on the cameras and forward these direct to the ARC using existing integrations the ARC has with your camera.

Video streams are pulled directly from the camera without any involvement from Giraffe. You set this up yourself using a public IP address on the router or a VPN connection you manually configure.

Giraffe can optionally forward 'health' alarms to the ARC from the Edge Controller. These are sent as a simple SMTP format that any ARC should be able to understand.

Please see the following diagram for details:

Rate limits

Unlike normal notifications, the rate limit for ARC integrations allows a lot of events to be sent in a short period of time. We do this to reduce the risk of us rate limiting a genuine alarm. This can result in a lot of traffic being sent to the ARC if a camera is badly configured.